Residential Property Manager-London

Ref: (Ref: U20H344)
Salary: £ 30,000 - 35,000+ Benefits
Specialist Area: Property Manager
Type: Permanent
Start Date: ASAP

Our Client is well-established property company who own, rent and manage residential properties/developments across the UK. They have a combination of properties including new builds, mixed-use and some older homes. They are looking for Building/Resident Manager to join their team on site.


The Role will be reporting into the Operations Manager and the duties will include:

  • Ensuring an exception residential experience by providing first class customer service.
  • Acting as first point of contact for customer service issues, including complaints, welfare, repair requests and allocation of issues in accordance with the company procedures.
  • Interacting with residents, building a good relationship with customers ensuring they feel comfortable, secure and settled.
  • Carrying out customer viewings of properties and completing tours where required.
  • Liaising with the lettings team for the re-letting of the property.
  • Overseeing repairs and maintenance works.
  • Liaising with contractors.
  • Processing deposits.
  • Handling and resolving tenant queries.
  • Managing the distribution of keys and managing move in of all tenants.
  • Complying with Health and Safety working practice.
  • Ensuring building safety at all times.
  • Managing and maintaining relevant administration and reporting systems to produce statistical reporting.


The Person MUST have a general level of education with the ability to demonstrate written and numerically, as well as be confident in Microsoft Word, Excel and Outlook. The candidate should also have awareness of Health and Safety requirements on site and be able to demonstrate this. Understanding of Landlord and Tenants Act and Housing / Rents Acts Legislation is also very important.  Additionally, the candidate must always behave in a professional manner towards colleagues and residents. The successful candidate will be a positive advocate for change: emphasising and applying business improvement initiatives. The ideal applicant will come from a hospitality or student accommodation background with strong customer service / customer relationship skills. Follow us on Twitter and on LinkedIn or like us on Facebook  


Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International’s database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future we will make every effort to contact you.